COMPLAINT LETTER

Dear sir :

This letter is to complain about service I recently received from a PT Telephone.

I called PT Telphone on 21 april 2010 to find out how to deal with a problem I’ve had with my handphone. After I had been on hold for several minutes, customer service came on the line. I had to explain my problem to him several times because he did not seem to be listening and therefore asked me the same questions repeatedly. costomer service put me on hold for several minutes, and then returned to say he could not help me. Needless to say, I was quite frustrated.

I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am returning handphone immediately, and I expect a full refund. I will be informing my friends and family about this experience.

Sincerely,



[Prabu Teguh Wibowo]

Congratulation Letter

Dear Mr Smith
I would like to congratulate you on your recent promotion to Regional manager. It was with great pleasure that I read of your promotion to the position of regional manager with Untung Bank. I know how hard you have worked to earn the recognition you presently enjoy at Untung Bank, and I feel that they are very wise in having made their choice.
This is indeed a coveted position and we are sure you will do a good job. Once again, congratulation and best wishes from all of us here.


Your Sincerely,


Prabu Teguh Wibowo